Effective Date: May 1st, 2025

At ReturnPilot (operated by VibeScape Ltd.) ("we", "us", "our"), we value the privacy of our customers ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our services, you consent to the collection and use of your personal information as outlined in this policy.

Information we collect

We may collect the following types of personal information when you interact with our services:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses.
• Payment Information: Credit card details or other payment methods (handled by a secure third-party payment processor).
• Shipping Information: Details regarding shipments, such as shipping addresses and the items being shipped.
• Device and Usage Information: Information about the device you use to interact with our website, including IP address, browser type, and browsing activity.

How we use your information

We may use the information we collect for the following purposes:

• Shippo Integration: We will send order information to your Shippo account in order to fetch shipping rates and purchase labels.
• E-commerce Platforms: We will retrieve customer, address, order and line item information from third-party platforms, such as Shopify, Squarespace, and others, that you connect your account to. This data is collected solely to enable returns, fetch shipping rates and purchase labels. This data is retained while you maintain an account.
• Customer Support: To assist with any queries or issues related to your shipments, or any other relevant services.
• Communication: To send you and your customer shipping notifications, and other relevant communications.
• Improvement of Services: To enhance our website, customer service, and overall user experience.

Sharing your information

While we do not sell or rent your personal information, we may opt to share certain details with trusted third-party partners for the following reasons:

• Shipping Carriers: We share provided shipping details with carriers to ensure timely and accurate delivery of shipments.
• Payment Processors: Payment information is processed through a secure third-party. We do not store your payment details.
• Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations or to protect our rights.

Data security

We take reasonable measures to protect your information, including using secure connections (SSL) for data transmission and by fully employing industry-standard encryption to protect sensitive data when applicable.

However, please note that no security system is completely foolproof, and we cannot guarantee the absolute security of your data.

Your rights and choices

You have the right to:

• Access: Request a copy of the information we hold about you.
• Update or Correct: Request that we update or correct any personal information that we currently hold about you.
• Delete: Request the deletion of your personal information, subject to any legal and contractual obligations.
• Opt-Out: You may opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email.

To exercise any of these rights, please contact us.

Retention of your information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their policies before providing any details.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.